Terms of Service

Last updated September 5, 2026

1. Agreement

These Terms govern your use of storeadept.com and your purchase of any StoreAdept package or plan. By buying a package, subscribing to a Care plan, or submitting the contact form, you agree to these Terms. If you're buying on behalf of a company, you're confirming you have the authority to do so.

2. The service

StoreAdept builds and delivers a complete, industry-specific online store on a licensed ecommerce platform, installed on your own hosting. Packages are one-time purchases:

Exact scope, current pricing, and what each package includes are described on our pricing page at the time of purchase, which forms part of these Terms.

3. Ordering and payment

Packages are paid in full at checkout via Stripe (card, Apple Pay, Google Pay). Prices are shown in USD. Once payment is confirmed we reach out within one business day to start your brief — your storefront choice, brand assets, and launch timeline. We issue an invoice for every completed purchase through our invoicing provider.

4. Delivery

A typical build launches within 7–10 days of receiving your completed brief and brand assets. Larger catalogs or custom requirements may take longer; we'll tell you up front if that applies to you. Delivery timelines depend on you supplying the information and assets we ask for in a timely manner — delays on your end will delay launch.

5. Ownership and license

Once your package is paid in full and delivered, the store we build — its configuration, content, and the code — is yours. You are not locked into StoreAdept and pay no ongoing platform fee or revenue share to us for the store itself. The underlying ecommerce platform is provided under its own software license, which is included in your package price and passes to you with the store.

6. AI features (Pro and Growth)

Pro and Growth include AI-powered shopping and merchant agent features that use third-party AI providers to process shopper questions, product data, and (for the merchant agent) store performance data in order to generate responses, recommendations, and suggestions. These features are provided as-is: outputs are generated by an AI model and may occasionally be inaccurate or unhelpful, and we don't guarantee any specific sales, conversion, or operational outcome from using them. You're responsible for reviewing agent-suggested actions (such as pricing or inventory changes) before applying them to your store.

7. Care plans

Care ($125/month) and Care+AI ($225/month) are optional, recurring plans you can start or cancel at any time. They cover hosting, backups, security and plugin updates, uptime monitoring, and technical support (Care+AI adds merchant agent digests and suggestions). They do not include design changes, content edits, new features, or custom development — those are billed hourly ($40/hour, estimate provided before work starts) or bundled via a Care + Changes add-on. Cancelling a Care plan stops future billing; it doesn't affect your ownership of the store itself.

8. Refunds and cancellations

Because each package is scoped and built specifically for your business, we offer a full refund if you cancel before we've started work on your brief. Once we've begun building your store, packages are non-refundable, though we'll always work with you in good faith to resolve a problem with the delivered work. Monthly Care plans can be cancelled at any time and are not billed for periods after cancellation; we don't provide partial-month refunds.

9. Your responsibilities

You're responsible for providing accurate business information, brand assets, and product content; for holding any licenses or permissions your products or industry require (for example, age-verification or restricted-product compliance); and for maintaining your own hosting account credentials and any hosting costs, which are separate from your StoreAdept package price.

10. Acceptable use

You agree not to use a StoreAdept-built store, our demo stores, or our AI features for anything illegal, fraudulent, or infringing on someone else's rights. We may suspend Care services or decline to continue a build if we reasonably believe it's being used this way.

11. Disclaimers and limitation of liability

We build stores to a high standard, but we don't guarantee specific sales results, search rankings, or uptime beyond what's stated in your Care plan. To the maximum extent permitted by law, StoreAdept's total liability for any claim relating to a package or plan is limited to the amount you paid for it in the 12 months before the claim arose. We're not liable for indirect or consequential losses, including lost profits.

12. Third-party services

Delivering our service relies on third parties, including Stripe (payments), our invoicing provider, your own hosting provider, and — for Pro/Growth AI features — third-party AI model providers. Your use of those services may also be subject to their own terms.

13. Changes to these Terms

We may update these Terms from time to time; the version in effect at the time of your purchase applies to that purchase. We'll post the current version here with its last-updated date.

14. Governing law

These Terms are governed by the laws of Poland, without regard to conflict-of-law principles, unless mandatory consumer-protection law in your country of residence gives you additional rights.

15. Contact

Questions about these Terms? Email [email protected].